PSS - Family Impact: Prisoner’s Families


Support for families affected by alcohol and substance misuse, and families affected by parental imprisonment.

We provide support to children with a parent in prison, or children whose parents have been in prison and have recently been released. Our ‘whole family’ model means we offer support to the child, their parent/carer and, where possible, the prisoner parent post-release.

We provide families with:

  • Advice on what to tell children about imprisonment
  • One to one support for children to discuss their feelings and wishes regarding contact
  • Peer group support for children where they can meet others who share their experience whilst having fun.
  • A support group for adults who have a loved one in prison.
  • Advocacy support (we can speak to prison, probation and other services on your behalf).

Parents, including both the parent/carer and the prisoner parent post-release are welcome to join our Family Recovery Programme.

HMP Altcourse Visitor’s Centre

We also manage the visitor’s centre at HMP Altcourse where our role includes the processing of visitors on arrival, providing information, support and play activities for children.

Don’t Worry Booklet

The booklet can be viewed on our website (link below). An advice guide for children and young people with a parent in prison, written and illustrated by other children who know how it feels.

New office location

Our office at 18 Seel Street will close for good on 31 October 2018. Our new address is Eleanor Rathbone House, Connect Business Village, 24 Derby Road, Liverpool L5 9PR, three miles north of Seel Street.

If you’re someone who usually comes in to see us in Liverpool, you’ll need to come to our new address. If you have any questions or concerns, give us a call on 0151 702 5555, drop us an email: or get in touch with us via social media link below.

Service Details

Service Type:
Support services
What age groups is this for?:
  • Any age
What areas of the city is this for?:
  • People from anywhere in the city
How can I access this service?:
Via Referral
Who can refer me to this service?:
We accept both self referrals and referrals from other agencies.
When is this service open?:
Admin line is open during the normal office hours: 9.00am - 5.00pm
How much will it cost me?:
How to get there:
3 minute walk from Sandhills Station and bus stop (no 136) on Derby Road
Social media:

Find us on Facebook or Twitter

Council Area:
  • Liverpool

This page was last updated on 31 October 2018

Leave feedback

This page was last updated on 31 October 2018

Contact Details

Contact Name:
All Enquiries
0151 702 5577