Specialist emotional support and information for anyone affected by mental illness, including family, friends and carers.

Support Services


Out-of-hours mental health helpline offering emotional support and information to anyone affected by mental illness, including family, friends and carers.

We deal with the full spectrum of mental illness from anxiety and depression through to eating disorders, self-harm/injury, psychosis and suicide.

Helpline volunteers are empathic and non-judgemental, providing a space for you to talk about any aspect of your mental health, or the mental health of someone you care about.


Textcare provides help at times that are relevant for you, for instance:

  • A regular time when you may feel lonely or isolated, for example on evenings, weekends or when other support is not available.
  • A specific time when you would like some extra support, for example before attending an appointment.

Textcare provides one text per week for five weeks. If you would like to continue the support beyond this time, simply make another request. To receive support from Textcare; please submit the form on our website.

Support forums

A space where mutual support is given and received by anyone aged 18+ affected by mental illness.

Membership requires you to be willing and able to engage with others in the spirit of mutual support.

You are expected to take personal responsibility for your contributions and posts in this community, accepting and applying the guidelines and ground rules provided.

Service Details

Service Type:
Support services
What groups of people is this for?:
  • People with mental health issues
  • Carers
What age groups is this for?:
  • 18+
  • 16-17
What areas of the city is this for?:
  • People from anywhere in the city
How can I access this service?:
Call the helpline during opening hours. Textcare and Forums are accessed by visiting the website
When is this service open?:
4.30pm – 10.30pm daily. The forum is open 24 hours a day and Textcare is available when the time is appropriate for you
How much will it cost me?:
Calling an 0300 number costs no more than calls to geographic (01 and 02) numbers from a landline, and is included in inclusive and free minutes on mobiles.
Will I have to wait to access this?:
It may be easier to get through after 8pm on weeknights; it may also be easier to get through on Saturday and Sunday nights.
Social media:

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Council Area:
  • Liverpool

This page was last updated on 19 June 2018

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This page was last updated on 19 June 2018

Contact Details

Contact Name:
0300 304 7000