Cruse Bereavement Care


Telephone and email support for anyone affected by bereavement. 


The helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. If someone you know has died and you need to talk, call our helpline. As well as offering emotional support, we can also signpost to other useful organisations.

Email support

Sometimes it can feel hard to talk about things. For those times Cruse has an email service, where you can put your thoughts and feelings down in writing, and one of our bereavement support volunteers will be happy to respond.

Cruse Helpline emails are answered by our trained bereavement support volunteers - all using the pseudonym "Alex". We try to reply to every email as quickly as possible, but because we are a voluntary service there may be a short wait for a response.

Service Details

PO Box 800, Richmond, Surrey, TW9 1RG (directions displayed on map)
Cruse Bereavement Care
Service Type:
Help lines
What groups of people is this for?:
The general public
What age groups is this for?:
Any age
What areas of the city is this for?:
People from anywhere in the city
How can I access this service?:
Call or email
When is this service open?:
Monday and Friday 9.30am-5pm (excluding bank holidays) and Tuesday, Wednesday and Thursday 9:30am-8pm
How much will it cost me?:
A maximum of 7 pence per minute to call, plus your telephone provider's access charge.
Social media:
Find us on Facebook and Twitter

This page was last updated on 07 April 2017

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This page was last updated on 07 April 2017

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Contact Details

Contact Name:
0808 808 1677