Description

Healthwatch is the public champion of health and care services, is independent from the services you use and helps ensure health and social care services really meet your needs. 

The health and care system can be very complicated. People are often unaware of what services there are, how best to access them or where to get help if things go wrong. 

You might have a question like:

  • How can I find an NHS dentist?
  • Can I get help or adaptations to allow me to live safely at home for longer?
  • How do I change my GP?
  • Can I get help to pay for care at home?
  • What help is available so that I can have a good quality of life despite my health condition?
  • Where do I start to find the help I need?
  • How can I make sure my voice is heard and my wishes respected?
  • How can I get my opinion listened to?
  • Can I get help to deal with a complaint?

For these or any other health or care question turn to us. If you feel overwhelmed or don't know where to start we are here to listen and help you work out your options and next steps. If you need to make a complaint, we can arrange for an advocate to help you with this. We also offer a range of ‘self-help’ materials if you do not need the support of an advocate but want some advice on the best way to make a complaint.

If you have access to the internet you can also leave feedback about NHS or care services on Care Opinion (click).

Service Details

Locations:
4th Floor, 151 Dale Street, Liverpool, L2 2AH (directions displayed on map)
Organisation:
Healthwatch Liverpool
Service Type:
Information and advice
Website:
What groups of people is this for?:
  • The general public
What age groups is this for?:
  • Any age
What areas of the city is this for?:
  • People from anywhere in the city
How can I access this service?:
Call, email, text or drop in. We'd be please to hear from you.
When is this service open?:
Monday - Friday 9am - 5pm except for public holidays. We will do our best to acommodate drop-in visitors up to 4pm Monday to Friday but it is advisable to ring ahead to arrange an appointment.
How much will it cost me?:
Calls cost the same as to a local landline number. We can call you back to keep your bill down.
What should I expect?:
Your call will be answered by a person, not a machine. We will listen to you and help you work out the best activity or services for you. We will also be happy to hear your thoughts and experiences on services
Can I bring someone with me?:
We are happy for you to bring someone with you if you want to visit us.
How to get there:
The office is at the end of Dale Street, close to the Queensway Tunnel exit, opposite the flyover. It is walking distance from both Moorfields and Lime Street Stations and from city centre bus stops.
Disabled access:
The building has full disabled access but doesn't have public parking facilities.
Is translation or interpreting available?:
Yes, we can use Language Line or Type Talk to communicate with enquirers who need these.
DBS checks:
All the Information workers have full DBS clearance.
Social media:

Visit our Facebook page or follow us on Twitter to keep up to date on news and developments.

Council Area:
  • Liverpool

Documents

The following documents related to this service are available for download:

This page was last updated on 02 January 2019

Leave feedback

This page was last updated on 02 January 2019

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Contact Details

Contact Name:
All Enquiries
Telephone:
0300 77 77 007
Email:
enquiries@healthwatchliverpool.co.uk